Terms and Conditions

1. Interpretation

1.1 Unless otherwise defined herein, defined terms used in these Website Terms will have the meanings set out in the Schedule.

1.2 This Website and the Refill Return Application are operated by Ecosurety Limited (company number 04713606), a company registered in England and Wales whose registered office is 2nd Floor, 4 Colston Avenue, Bristol, BS1 4ST.

1.3 These Website Terms shall also apply to the Refill Return Application unless otherwise stated.

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2. Terms of Website Use

2.1 These Website Terms (together with the documents referred to in them) govern your use of our Website.

2.2 Use of our Website includes accessing, browsing, or registering to use our Website.

2.3 You must read these Website Terms carefully before using our Website.

2.4 By using our Website, you confirm that:
2.4.1 you accept these Website Terms; and
2.4.2 you agree to comply with them.

2.5 If you do not agree to these Website Terms, you must not use our Website.

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3. Other Applicable Terms

3.1 The following additional terms also apply to your use of our Website:
3.1.1 Privacy Policy;
3.1.2 Cookies Policy; and
3.1.3 Data Protection Policy.

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4. Changes to these Terms

4.1 We may revise these Website Terms at any time by amending this page.

4.2 You should check these terms each time you use the Website.

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5. Changes to our Website

5.1 We may update our Website from time to time.

5.2 Content may be out of date and we are under no obligation to update it.

5.3 We do not guarantee that the Website will be free from errors or omissions.

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6. Accessing our Website

6.1 We do not guarantee that our Website will always be available or uninterrupted.

6.2 The Website is provided on an “as is” and “as available” basis.

6.3 We are not responsible for:
6.3.1 delays;
6.3.2 delivery failures;
6.3.3 network-related issues; or
6.3.4 other communication-related problems.

6.4 We may suspend or withdraw the Website at any time.

6.5 You are responsible for ensuring access to the Website.

6.6 You must ensure systems comply with relevant specifications.

6.7 You must ensure all users accessing the Website through your connection comply with these Terms.

6.8 We warrant that we maintain necessary licences.

6.9 The Website is directed to UK users. Access from outside the UK is at your own risk.

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7. Your Account and Password

7.1 You must keep login details confidential.

7.2 We may disable accounts if you breach these Terms.

7.3 If you suspect unauthorised access, you must notify us immediately.

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8. Intellectual Property Rights

8.1 We own or license all intellectual property rights on the Website.

8.2 You may print or download content for personal use only.

8.3 You must not:
8.3.1 modify content;
8.3.2 use content commercially; or
8.3.3 separate images from text.

8.4 Our authorship must always be acknowledged.

8.5 Breach may result in termination of your right to use the Website.

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9. No Reliance on Information

9.1 Content is for general information only.

9.2 It does not constitute professional advice.

9.3 We do not guarantee accuracy or completeness.

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10. Limitation of Liability

10.1 Nothing excludes liability for:
10.1.1 death or personal injury;
10.1.2 fraud; or
10.1.3 other non-excludable liabilities.

10.2 We exclude all implied conditions and warranties.

10.3 We are not liable for:
10.3.1 loss of profits;
10.3.2 business interruption;
10.3.3 loss of data;
10.3.4 loss of goodwill; or
10.3.5 indirect or consequential loss.

10.4 We are not liable for damage caused by viruses.

10.5 We are not responsible for third-party websites.

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11. Viruses

11.1 We do not guarantee the Website is secure.

11.2 You must not:
11.2.1 introduce malicious software;
11.2.2 attempt unauthorised access; or
11.2.3 attack the Website.

11.3 Breach may result in criminal liability.

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12. Data Mining and Scraping

12.1 You must not conduct data mining or scraping.

12.2 This includes use of:
12.2.1 bots or scrapers;
12.2.2 automated data analysis tools.

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13. Linking to our Website

13.1 You may link to the homepage fairly and legally.

13.2 You must not imply endorsement.

13.3 You must not frame the Website.

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14. Third Party Links

14.1 Third-party links are provided for information only.

14.2 We have no control over external sites.

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15. Applicable Law

15.1 These Terms are governed by English law.

15.2 Courts of England and Wales have exclusive jurisdiction.

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16. Contact Us

16.1 For enquiries, email: [email protected]

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17. Schedule – Definitions

17.1 “Website” means www.refill.org.uk and the Refill Return Application.

17.2 “Privacy Policy”, “Cookies Policy”, and “Data Protection Policy” have the meanings set out on the Website.

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18. General Enquiries

18.1 For assistance, contact:
18.1.1 Tel: 0333 4330 370
18.1.2 Email: [email protected]

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Version

Version: 1.1
Last updated: June 2026